LexisNexis is dedicated to helping our customers achieve and maintain their competitive advantage by providing the highest quality customer support services available. Our highly skilled in-house and on-site support staff are here to ensure the success of every InterAction implementation.
The 24x7 Web-based Support Center provides authorized users with immediate and essential knowledge for installing, implementing, customizing, and using InterAction. In addition to an interactive knowledge base (including frequently asked questions), the Support Center includes software updates and downloads, integration solutions, product documentation, sample code, and other valuable resources to ensure a smooth InterAction deployment. Customers current on maintenance can call or e-mail the Support staff to obtain a User ID and Password to log in to the Support Center.
Our Technical Support Hotline (+1.630.572.9830) is available to answer customer and partner inquiries Monday through Friday (excluding major holidays) from 7 a.m. to 6 p.m. Central Time. The Technical Support team also provides emergency support for critical production issues 24 hours a day, 7 days a week.
