Martindale-Hubbell® Client Review
Client Review is a service that enables buyers and
providers of legal services to benefit from client feedback provided through
Martindale-Hubbell. Drive awareness among current clients and qualified
prospects of your credentials, experience and client service excellence by
showcasing your positive client feedback. Data from Client Review helps
differentiate your firm by providing third-party validation to potential
clients.
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How Client Review Works
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Complete a Martindale-Hubbell® Client Review Survey
Clients of law firms can complete a brief, online survey to provide insight
into a lawyer's or firm's communication ability, responsiveness, quality of
service, value for money and their overall recommendation. The survey takes
only a few minutes to complete.
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Provide Anonymous Feedback
Client Reviews are anonymous and individual identities are not shared with the
lawyer or law firm. However, a demographic summary of all Reviewers will be
displayed.
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Share Results
When Martindale-Hubbell receives a minimum of three completed Client Reviews,
the data is aggregated and shared with the firm. If a firm chooses to publish
their Client Review rating, it will be displayed on martindale.com and
Lawyers.com. Firms may select which narrative feedback they would like to
publish beside their Client Review rating.
Benefits to Clients
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Leverage Market Feedback
With Client Review data, you can leverage the first-hand experiences of other
clients when evaluating a lawyer or law firm for a matter-especially in new
geographical areas or where your knowledge of legal talent may be limited.
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Make More Confident Decisions
Further justify the selection of a lawyer or law firm by combining Client
Review data with other indicators of expertise, including law firm profile
data, Martindale-Hubbell® Peer Review RatingsT, litigation and transactional
experience, legal articles and more.
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Share Your Experience
Participating in Client Review improves the depth of decision-support content
available to other buyers of legal services. By providing a more comprehensive
view of a lawyer and or law firm, it is easier to evaluate and select with
confidence.
Benefits to Lawyers and Law Firms
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Gain More Insight
Client Review feedback can be shared with prospects on martindale.com and
Lawyers.com to differentiate from the competition and add depth and broader
exposure to your Martindale-Hubbell profile. It can be used internally as
third-party validation of your own internal client review process. Or it can be
used as your primary source of feedback, too.
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Promote Lawyer and Law Firm Expertise
Client Review helps drive awareness among current clients and qualified
prospects of your credentials, experience and client service excellence.
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Differentiate Your Law Firm
Client Review data help firms attract new business by providing potential
buyers with a more comprehensive view of lawyers and law firms as well as
third-party validation that they are making the right hiring decision.
Nominate Clients
Review a Firm Today
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