Matthew Homann has posted his latest "Ten Rules" listing on his blog, "the [non]billable hour," this one addressing the top rules of client service. In a nutshell, the post emphasizes the importance of going the extra mile. Clients can get competent service from a multitude of lawyers. You need to exceed your client's expectations if you want him to continue to retain you and to recommend you to others. Read the Top 10 Rules.  Also see Ten Rules of Rainmaking.